Thank you for choosing to shop at The Auntie Society ("we," "us," or "our"). Please read this Shipping and Handling Policy carefully to understand how shipping and handling of orders are managed when purchasing shirts and accessories through our e-commerce website, which is fulfilled by a third-party vendor. By placing an order with us, you agree to the terms outlined in this policy.

 

1. Order Processing

1.1. Third-Party Vendor: We have partnered with a third-party vendor to fulfill and ship orders on our behalf. When you place an order through our website, you are entering into a contract with this third-party vendor, and they will be responsible for processing and shipping your order.

1.2. Order Confirmation: After placing an order, you will receive an email confirmation with details of your purchase. This confirmation email does not constitute acceptance of your order; it is simply a confirmation that we have received your order.

 

2. Shipping Rates and Times

2.1. Shipping Rates: Shipping rates and options may vary depending on your location, the weight of the items, and the shipping method chosen. Shipping costs are calculated and displayed during the checkout process.

2.2. Shipping Times: The estimated delivery times for your order will be provided by the third-party vendor during the checkout process. These delivery times are approximate and may vary depending on factors such as the destination, availability of the product, and unforeseen circumstances.

 

3. Order Tracking

3.1. Order Status: You can track the status of your order by visiting the order tracking page on our website. The tracking information provided will be based on the information made available to us by the third-party vendor.

3.2. Tracking Updates: Please note that tracking information may not be immediately available, and it may take some time for updates to appear as the third-party vendor processes and ships your order.

 

4. Shipping Destinations

4.1. Domestic and International Shipping: We offer shipping to both domestic and international locations. Please note that international orders may be subject to customs fees, taxes, and import duties, which are the responsibility of the recipient.

 

5. Handling and Packaging

5.1. Quality Control: While we do not directly handle the manufacturing or quality control of the products, we rely on the third-party vendor to ensure the quality and condition of the items before they are shipped to you.

5.2. Packaging: The packaging of your order will be determined by the third-party vendor to ensure the safe delivery of the products. We are not responsible for any damage to items during shipping.

 

6. Returns and Exchanges

6.1. Return Policy: Returns and exchanges are subject to the return policy of the third-party vendor. Please refer to their policy for specific details on returns, exchanges, and refunds.

 

7. Contact Information

7.1. If you have any questions or concerns regarding the shipping and handling of your order, please contact our customer support team at info@theauntiesociety.com and we will do our best to assist you.

 

8. Changes to this Shipping and Handling Policy

8.1. We reserve the right to update and amend this Shipping and Handling Policy at any time. Any changes to this policy will be posted on our website with a revised "Effective Date."

 

By placing an order through our website, you acknowledge that you have read, understood, and agree to be bound by this Shipping and Handling Policy.

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Effective Date: October 8, 2023